Reference

Terms and Jurisdiction Coverage

We set out the legal terms under which betji operates for Bangladesh visitors. Access to our platform depends on your local law and eligible regions, and we explain what that means for your account, deposits via bKash, Nagad and Rocket, and how policy applies…

Jurisdiction-dependent accessAccount policy for BangladeshDeposit and withdrawal rulesSupport contact for legal queries
betji Terms and Jurisdiction Coverage
DATA & SECURITY

How We Handle Your Account Data

We explain what information we collect, how we protect it, how long we keep it, and the steps you can take to request changes or deletion. Transparency around data is part of how we earn trust, and we write every policy document in plain English so you know exactly what happens to your details.

Account Data We Collect

We record your phone number, wallet name for bKash, Nagad or Rocket, email address if you provide one, device type, login times and every deposit or withdrawal. This data helps us verify payments, prevent duplicate accounts and resolve disputes.

Security Practices

Your password is hashed, never stored in plain text. Withdrawal requests trigger a wallet-name match check. We log unusual login patterns and flag them for review. Two-factor authentication via SMS is available in account settings for extra protection.

Retention Period

We keep transaction and account records for the period required by our payment processors — typically twelve months after the last activity. After that window, records move to archive unless you request deletion or a regulatory authority asks us to extend the hold.

Request Changes or Deletion

Email support to request a copy of your data, correct a wallet name mismatch, or ask for account deletion. We process data requests within five working days and confirm by reply once the change is live or the export is ready to send.

POLICY CONTACT

Reach Us for Legal Questions

If you have a question about jurisdiction, account terms, payment verification, or how policy applies to your region, our support channels are the fastest way to get a clear answer. We respond to legal queries on live chat during support hours, and email threads for policy questions are usually answered within twelve hours.

Team online

Live Chat

Open the chat panel from any lobby page and ask about terms, jurisdiction, verification steps or account rules. Our team answers in English and covers policy questions as part of regular support hours.

Email Support

Send a policy or legal query to our support inbox and we will reply with the relevant clause from the terms, plus a plain-English explanation of what it means for your account and payments.

FAQ Archive

Check the legal FAQ section below for answers to common jurisdiction, withdrawal-verification and account-closure questions. We add new entries when a question comes up more than once across support threads.

Legal FAQ for Bangladesh Visitors

We operate under jurisdiction-dependent terms and do not make legal claims for any specific territory. Access depends on your local law and eligible regions, and we ask you to confirm compliance during registration.

If regulatory guidance in Bangladesh changes, we update our terms and notify active account holders by email or in-app message. You can withdraw your balance and close your account at any time if you no longer wish to continue.

Yes. Contact support via live chat or email and we will send the version of the terms that was active on your registration date. We keep an archive of all previous versions for reference.

We check that the bKash, Nagad or Rocket account name matches the name you registered under to protect your funds from fraud. If the names do not match, we ask you to confirm the wallet ownership before releasing the payout.

We retain transaction and account data for twelve months after your last activity, in line with payment-processor requirements. After that period, records move to archive unless you request deletion or we are asked to extend the hold.

Yes. Email support to request account closure and data deletion. We process the request within five working days, confirm by reply, and delete your details once any pending withdrawals are cleared and the retention period has passed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.